I wonder what would happen....

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Lightning
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I wonder what would happen....

Post by Lightning » Sun Jul 25, 2010 5:44 am

If you contacted Phillips tech support division and asked for help with your CD-i, in the present day (2010). Speculation on what they would say/do is welcome, of course.
Last edited by Lightning on Tue Aug 03, 2010 12:08 am, edited 1 time in total.

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CD-i 450
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Post by CD-i 450 » Sun Jul 25, 2010 11:41 am

They will probably go for the second choice since the people who work at the support line only get trained to know about the latest products. Then at the coffee break they'll go and ask some of their co-workers wtf a philips cd-i is ;)

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Post by Lightning » Tue Aug 03, 2010 12:08 am

CD-i 450 wrote:They will probably go for the second choice since the people who work at the support line only get trained to know about the latest products. Then at the coffee break they'll go and ask some of their co-workers wtf a philips cd-i is ;)
Ah but if they actually had to give you a legitimate answer?

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Bas
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Post by Bas » Wed Aug 04, 2010 11:55 am

that 'hotline' is outsourced and serviced by people who have access to all manuals of all Philips products, which goes back years, including CD-i models. If you call them and they ask for a product number, they can easily find the (service) manual. So it depends on what you want to know. Philips doesn't offer to repair products older than ..... but they do have addresses that can help you (depends on your location I guess).

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cdifan
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Post by cdifan » Wed Aug 04, 2010 11:32 pm

If you search hard enough, there are still a few places where you can get Philips CD-i player service manuals. I've bought a nearly complete collection a few years ago.

Not that they really help if you have a broken player, though, unless it's an easily servicable component like the CD drive mechanism or such; the printed boards themselvers are full of VLSI chips that are impossible to fix and very hard to replace.

And specs for most of these chips aren't public either.

proxy10

Post by proxy10 » Fri Nov 12, 2010 9:58 am

CD-i 450 wrote:They will probably go for the second choice since the people who work at the support line only get trained to know about the latest products. Then at the coffee break they'll go and ask some of their co-workers wtf a philips cd-i is ;)
well said! That's also what I envisioned.

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Post by Trev » Fri Nov 12, 2010 1:49 pm

I tried something similar years back ... I called Goldstar. The rep who took my call was aware of the CD-i (& 3DO too) but he couldn't help me at that particualr moment. He took my # and promised a call back. Unsurprisingly, it never happened ...

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